The Knitting Addiction respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. The Knitting Addiction uses Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Knitting Addiction offers 30 exchanges on almost all yarn products we offer. Please call customer service at 252.255.5648, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. We are very sorry, but due to the nature of copyrighted materials, we can not offer any exchanges at all on patterns, books, kits or needles.
Knitting Addiction does not offer refunds on products or shipping costs.
Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carrier that will be used is the U.S. Postal Service (USPS), Priority Mail.
If you’re trying to estimate when a package will be delivered, please note the following:
Shipping and Handling Costs:
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In (NC) state
orders will be charged 7.75% sales tax in accordance with internet sales laws.